Terms of Service

These Terms of Service (“Terms”) govern your use of the AfriHealthSys public website and, together with any order form, master service agreement, or facility agreement, the AfriHealthSys software platform. By accessing the site or using the service, you agree to these Terms.

1. Definitions

• Website — afrihealthsys.com and related public pages.
• Service — the AfriHealthSys multi-tenant healthcare administration application and related modules.
• Customer — the organisation contracting for the Service.
• User — an individual authorised by a Customer to access a tenant.

2. Website use

You may browse marketing pages, request demos, and contact us for legitimate business purposes. You may not scrape, attack, overload, or misuse the website; attempt to gain unauthorised access; or submit unlawful, misleading, or harmful content through forms.

3. Accounts and customer authority

Customer administrators create and control user accounts within their tenant. Users must provide accurate information, protect credentials, and use the Service only for lawful care operations of the Customer. Customers are responsible for User activity under their tenant.

4. Licence and acceptable use

Subject to a valid agreement and fees, AfriHealthSys grants Customer a non-exclusive, non-transferable right to access the enabled modules for internal healthcare operations. You may not:

• resell, sublicense, or white-label the Service without written permission;
• reverse engineer or attempt to extract source code except as allowed by law;
• use the Service to process data you are not authorised to process;
• interfere with other tenants, security controls, or platform integrity;
• upload malware or unlawful content.

5. Customer data

As between the parties, Customer retains rights to the operational and clinical data uploaded to its tenant. AfriHealthSys processes such data to provide the Service as described in the Privacy Policy and customer agreement. Customer warrants it has a lawful basis to process patient and staff data in the Service.

6. Modules, changes, and beta features

Module availability depends on the Customer’s subscription and tenant configuration. We may improve or modify features with reasonable notice for material removals. Preview or beta features may be offered “as is” and can change or be withdrawn.

7. Fees and taxes

Commercial fees, payment schedules, and taxes are set out in the applicable order form or invoice. Late payments may result in suspension after notice. Unless stated otherwise, fees are non-refundable except where required by law or the customer agreement.

8. Confidentiality

Each party must protect the other’s non-public business information with reasonable care and use it only for performing under these Terms or the customer agreement.

9. Disclaimers

The Service supports healthcare administration workflows. It is not a substitute for professional clinical judgment. Except as expressly promised in a signed customer agreement, the Website and Service are provided on an “as available” basis without warranties of uninterrupted operation or fitness for a particular facility’s unstated requirements.

10. Liability

To the maximum extent permitted by law, AfriHealthSys is not liable for indirect, incidental, special, consequential, or lost-profit damages. Aggregate liability for claims arising out of the Service is limited as stated in the customer agreement (or, if silent, to fees paid for the Service in the twelve months before the claim).

11. Suspension and termination

We may suspend access for non-payment, security risk, or material breach. Either party may terminate according to the customer agreement. Upon termination, Customer should export available data within the agreed window; thereafter we may delete tenant data consistent with the Privacy Policy and agreement.

12. Governing law

Unless a customer agreement states otherwise, these Terms are governed by the laws applicable to AfriHealthSys’s principal place of business, without regard to conflict-of-law rules. Courts of competent jurisdiction there will hear disputes, subject to any arbitration clause in the customer agreement.

13. Changes

We may update these website Terms by posting a revised version. Material changes affecting paying Customers will be handled as specified in the customer agreement.

14. Contact

Legal and contracting questions: support@afrihealthsys.com or via Contact.